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We went straight to customer support to see if the agent was responsive, knowledgeable, and able to answer their clients¡¯ queries. Some online casinos provide customer service through FAQs, which we found insufficient. In addition to FAQs, we looked at which casino sites also provided service through platforms like Whatsapp and iMessage for a more mobile-friendly approach to contacting customer care.
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The state is widely known as a regulatory hub for internet gambling. Major work has been done on updating Maltese law in recent years. Under the new rules, all online casinos operating in this state will need to be authorised by the Malta Gaming Authority (MGA). They were one of the first European regulators to provide comprehensive statute laws in order to regulate online gambling. The MGA is also responsible for ensuring all online casinos that have gambling businesses in Malta comply with strict anti-money laundering and consumer protection measures.
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While there is still something to be said about the land-based casino experience, the advent of online casinos has changed the industry forever.